Please review our shipping policies carefully, including timeframes, weather-related risk of damage, and costs. We strongly recommend shipping to a business address whenever possible.
Standard Shipping Policy: Orders typically ship the following business day. Our standard shipping policy is to ship all orders ground service. We also offer a variety of services that are faster for an additional charge. Wine is shipped in styrofoam or cardboard. These costs are included in your total at checkout. It is federal policy that an adult must sign and be there to accept any wine shipments. This is not an option and the shipping companies will not leave any wine shipments without the required adult signature.
Ground: Will arrive within 3 to 10 business days depending on the destination distance from Napa. Ground shipments have no commitment date guarantee. For guaranteed arrival by a specific date, please call 888.983.8414 or email Info@trinitascellars.com for a faster option.
2nd Day Service: Please call 888.983.8414 for 2 day service.
Next Day Service: Please call 888.983.8414 for next day deliveries.
Cold Ship Service: During the Summer months, we may suspend ground service and require all packages ship via 'Cold Ship' service. This service upgrades the ground service to 2-Day, and includes specialized heat resistant packaging along with ice packs.
Specialty States: Shipments going to Alabama and Kentucky ship exclusively via UPS.
Delivery Attempts: FedEx and UPS will attempt to deliver your package with 3 attempts. If delivery is unsuccessful after the third attempt, the package will return to our fulfillment center and a $25 service and restocking fee will be charged.
How weather affects your shipment: Weather conditions can affect your shipment in two ways: during transit between our winery and the destination address, as well as during local delivery in the destination area. Please consider national and local weather conditions prior to making a shipping selection. We cannot make your shipping decision for you, however the following recommendations have proved useful. When in doubt, it is best to select a faster option rather than Ground, as Ground transit times are not guaranteed. Also note that delivery companies give business addresses priority over residences by delivering earlier in the day, which means less time exposed to heat or cold in the back of a delivery truck. During hot weather and severe cold, we strongly recommend sending packages by 3-Day service or faster and to a business address.
Should any product be damaged during shipping, please email us at firstname.lastname@example.org so we can pursue a claim with the shipping company. If you receive a wine that is off-condition, please contact us by email or contact us at (888) 983-8414. Shipping charges are not refundable. We do not recommend ground delivery for products ordered. This is because of the potential heat exposure during warm weather conditions and extreme cold during the winter months. We cannot be held responsible for damaged products due to the selection of ground delivery for your order. We strongly urge you to consider the effect of weather conditions when selecting a shipping method. If you notify us that you would like your order to be put on hold until temperature conditions are more suitable for shipping, we will do so at no additional cost.
Returns & Replacements
Please notify us within ten (10) days of your shipment’s delivery if any issues occur. If notified within the ten (10) day period, we will gladly replace any damaged or defective product with the same or similar product. If that product or a similar product is not available, we will gladly refund your payment upon the return or proof of damage of the product.
WARNING: Many food and beverage cans have linings containing bisphenol A (BPA), a chemical known to the State of California to cause harm to the female reproductive system. Jar lids and bottle caps may also contain BPA. You can be exposed to BPA when you consume foods or beverages packaged in these containers. For more information, go to: www. P65Warnings.ca.gov/BPA